Refund & Returns Policy

Refunds and Returns Policy for vietnameselacquerart.com

Effective Date: 10 November 2023

Introduction

At NVAOL., JSC, we are committed to ensuring the satisfaction of our customers. This policy outlines the terms and conditions governing refunds and returns of our lacquer products purchased from vietnameselacquerart.com.

1. Return Conditions

  • Eligibility Window: Customers have 30 days from the date of receipt to initiate a return.
  • Condition of Products: Items must be returned in their original condition, unused, and in the original packaging.
  • Non-Returnable Items: Customized or personalized items are non-returnable unless defective.
  • Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.

2. Process for Initiating a Return

  • To initiate a return, please contact us at contact@artsoflacquer.com with your order number and the reason for the return.
  • We will provide instructions on how to send back the products. Customers are responsible for securely packaging the return items.

3. Shipping Costs for Returns

  • Customers are responsible for the cost of return shipping.
  • In the case of defective or incorrect items, NVAOL., JSC will cover the return shipping costs.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at contact@artsoflacquer.com.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at contact@artsoflacquer.com with a description of the problem and photographic evidence. We will arrange for a replacement or refund.

7. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

Conclusion

We strive to ensure a fair and reasonable refunds and returns process. We value your business and hope to resolve any issues promptly and satisfactorily.